REFUND POLICY

All payments made to WEPHCO are subject to the nature of the service, the terms communicated to the client before payment, and any applicable agreement or engagement letter.

Before making payment, clients are encouraged to review the applicable service description, quotation, proposal, invoice, engagement terms and any other relevant documentation.

Payment for a service does not automatically guarantee the purchase, sale, allocation, approval, financing, appreciation or successful completion of a property or investment transaction.

Fees paid for consultations, property advisory, investment advisory, acquisition consultation, deal preparation, research, due diligence coordination or other professional advisory services are generally non-refundable once the service has commenced.

Where a consultation or advisory appointment is cancelled before the agreed service has commenced, WEPHCO may, at its discretion:

• Reschedule the appointment;
• Transfer the payment to another eligible service; or
• Issue a refund where the circumstances reasonably justify it.

Any applicable administrative or third-party costs may be deducted from an approved refund.

Payments relating to the reservation, acquisition or purchase of a property are subject to the terms and conditions of the relevant property developer, vendor, owner or transaction agreement.

Where WEPHCO acts as a brokerage or intermediary, WEPHCO cannot independently guarantee the refund of monies paid directly to a developer, vendor, property owner, escrow account or other third party.

Any refund relating to such payments will be handled in accordance with the applicable sale, reservation, allocation or purchase agreement.

Reservation fees, booking fees, initial deposits and other transaction-related payments may be non-refundable where the applicable property or developer terms specify that they are non-refundable.

Clients will be informed, where reasonably possible, of material payment and refund conditions before such payments are made.

Where a third party controls the funds, WEPHCO will assist the client with the refund process where appropriate but cannot guarantee the third party’s decision or timeline.

Payments for property management services are governed by the applicable property management agreement.

Where a client terminates a property management engagement, any refund, outstanding balance, management fee or other financial obligation will be calculated in accordance with the signed agreement.

Fees already earned for services performed before termination will generally not be refundable.

Payments for WEPHCO events, conferences, exhibitions, training programmes, workshops and related activities may be subject to specific event terms.

Unless otherwise stated:

• Event tickets are non-refundable after confirmation;
• Tickets may be transferable to another eligible attendee with prior written approval;
• Where an event is postponed, WEPHCO may provide a transfer to the rescheduled event;
• Where an event is cancelled by WEPHCO, registered attendees may be offered a refund or alternative arrangement, subject to the circumstances and applicable third-party costs.

Fees paid for completed or commenced digital, marketing, creative, design, research, documentation or other professional services are generally non-refundable once work has commenced.

Where work has not commenced, WEPHCO may consider a refund request on a case-by-case basis.

WEPHCO may engage or facilitate services involving third parties, including property developers, vendors, consultants, legal professionals, government agencies, payment processors, banks and other service providers.

Third-party fees, government charges, taxes, bank charges, payment-processing fees and other costs may be non-refundable and may be deducted from any approved refund where legally and contractually permissible.

Where a refund is approved, WEPHCO will normally process the refund through the original payment method where practicable.

Refund processing time may depend on the payment provider, bank or financial institution involved.

WEPHCO is not responsible for delays caused by a client’s bank, payment processor or other third-party financial institution.

A refund request should be submitted in writing and should include:

• Full name;
• Contact details;
• Payment date;
• Amount paid;
• Invoice, receipt or transaction reference;
• Service or property concerned;
• Reason for the refund request; and
• Supporting documentation, where applicable.

Requests should be submitted through WEPHCO’s official customer service or administrative channels.

Each refund request will be reviewed based on:

• The service purchased;
• Whether the service has commenced or been completed;
• The applicable agreement or terms;
• The nature of the payment;
• Any third-party obligations;
• Any applicable cancellation conditions; and
• Applicable Nigerian laws and regulations.

Submitting a refund request does not automatically constitute approval of the refund.

Nothing in this Refund Policy is intended to remove or restrict any rights that a client may have under applicable law.

Where applicable law provides a mandatory right to a refund or remedy, such rights will continue to apply.

WEPHCO reserves the right to amend this Refund Policy from time to time to reflect changes in our services, business practices, payment arrangements or applicable legal requirements.

The updated version will be published on our website with the effective date.